24-hour BCA Customer Service Line number and its services
A BCA call center is a facility provided by a Bank Central Asia (BCA) manager in an effort to provide complaint services from customers. The call center itself is defined as a call center from a company or office to receive or send requests by phone.
BCA customers who want to communicate with the bank, for example, in case of questions or complaints, can contact us through the CC number. You can call the contac center number 24 hours, either via mobile phone or landline from anywhere in Indonesia, without having to enter the code of each region.
However, usually for calls from abroad, you need to add a certain code before the BCA call center number, which we will also discuss in this discussion. In addition, a tariff will be charged for contacting CS through the customer’s call center number. Customers don’t have to worry because the service fee for contacting a CC BCA number is quite cheap.
Interestingly, one of the largest private banks, the BCA, also offers a call center without charging a service fee. Customers can contact the bank via WhatsApp, social media, email or chat via the official website. For more information in this discussion, we will fully evaluate the BCA call center services. Come on, check it out!
BCA call center number and its services
For those who want to contact this bank through CC, they can dial the Halo BCA number on 15 00 888 without attaching the area code if you are located in Indonesia. The customer service team, which receives calls with customers through a number, will provide answers as asked. Here are a few things that are often asked through the Halo BCA:
- Problem-related complaints
Most calls from the BCA call center are having problems, both customers and the general public. For example, an ATM card that is swallowed in such a way that it requires temporary blocking, fraud cases, blocked account numbers and other problems. Customers usually contact CC first when they experience a problem, as the Halo BCA can be contacted within 24 hours.
- Deposit Products
Through the contac center , you can also ask for information about any deposit products offered by the bank. Some of them are savings Cpresi, futures, stages and many other products.
- Credit card
If you’re interested in using credit card services, you can also request this information through Halo BCA. You can ask which type of credit card is best suited or according to criteria. In addition, customers who already have a credit card can also request an increase in the limit through the call center.
- Credit services
Services related to credit funds are very common in banking activities, including in BCAs. You can ask about the available information about the loan, including conditions, validity period, interest and other details.
- BCA Syariáš
Many customers also turn to the BCA call center and ask about Sharia services, such as financing and deposits.
The products offered under the name Bancassurance include Provisa Syariah, Max/Platinum, Platinum Syariah and other insurance products.
In addition to questions about BCA products as mentioned above, you can also request to open a new account through the call center. In addition, Bank Central Asia currently provides online account opening services through internet banking and m-banking.
BCA call center service rates
If you want to contact the bank’s call center, customers will be charged a service fee. If you contact via mobile phone, use the number +62 21 15000 888, where you will later be charged rates from IDR 220 in 2 minutes. The rate information for this service may change depending on the policy and the type of provider used to make the call.
Before contacting a Halo BCA, you should prepare personal information such as your full name, place of birth, account number, and biologic mother’s name. Because usually when contacting bank customer service, you will surely receive a few confirmation questions first regarding the security of customer transactions.
By preparing the necessary data and the questions you will ask, it will save phone service rates. However, if you don’t want to be charged a service fee, you can contact the BCA via WhatsApp, which we’ll explain in the next sub-discussion.
How to contact BCA via WhatsApp
In addition to the CC number, customers can also contact the bank via WhatsApp. This latest service from the BCA makes it a lot easier for customers as they are not charged phone rates. In addition, even if customers communicate on WhatsApp, they can still inquire about different service products or file complaints.
Not only that, the call center through this WhatsApp number can also be contacted 24 hours a day, which means there is no time limit. So when you need different information, you can get a quick response from the BCA. However, you can only use the chat feature and you can’t use the video call or voice mail feature.
Do you already know how to contact the BCA call center via WhatsApp? Here is information about the official phone number and how to contact it:
- Save WhatsApp number 0811 1500 998 to your phone. Remember that there is only one WA bank number and the name “Bank BCA” and a verified logo are listed, so don’t be fooled if there is another number that will try to contact you on behalf of the BCA.
- To start a chat, go to the previously saved contact and write a message #HaloBCA start. After a while, the customer service team or administrator will respond to your chat.
- You can then submit the question or complaint you want to send. For example: “I want to ask you about a loan without a loan, how?”. Then it’s just a question of waiting for an answer from CS, which usually doesn’t last long.
Fyi, if CS has replied to your message and no responses have been received for a long time, the chat column will be terminated by the customer service team. You can also send photos in PNG, JPEG, or JPG formats via chat. Curious? You can try it yourself, if you happen to need information, then there’s nothing wrong with contacting the BCA via WhatsApp.
How to contact Halo BCA another toll-free Call Centre
The BCA also provides other customer care services that are of course free of credit fees, including the following:
- Via Twitter
The name of this bang Twitter account is a @haloBCA that you can contact via DM or mention when you have questions about BCA products. In fact, the account shouldn’t be locked so that BCA Twitter CS can reply to messages you send.
- Via chat
Go to the official website of the bank and you can use the available chat features. The official address of the website is bca.co.id , later you can see the messenger pop-up window in the lower right corner of the site page.
- E-mail address
The Halo BCA email address is on a email@example.com that you can use to contact the customer service team if you have any questions or complaints. Typically, your email administrator will discuss your message within 24 hours, but they don’t rule out the possibility that it might be faster.
For those of you who plan to contact BCA customer service, you can use one of the call centers listed above. Record and save the BCA call center information so that it is useful at any time when needed.